Actividad 11: Business Communication

 Business Communication

Actividad 11

• What is Quality Management? I saw the videos, and I also read a few definitions to build my own concept of Quality Management. And I could see it as a formalized system that supervises and documents processes, procedures, and responsibilities for achieving quality policies and objectives. Looking to coordinate and direct the activities inside a company. 

• What is the objective of Quality Management? I think that the most important part of Quality Management is the fact that it helps companies to create a reputation and after that, they can create an advantage over their competitors. Quality will always be a must, but also a plus.  

• Which are the key components of Quality management? Describe in detail each one.
• Quality Control: Based on the inspection, takes defects out. It helps to give the perfect product, and avoid defects and returns. 
• Quality assurance: Based on processes, builds quality in. The importance of this is big because this is where you focus in create perfection since you are in the production area. It avoids mistakes and defects. 

• Describe what Quality Management involves. (process) 

The processes are focus on the customers and the acceptance of the products and services.

• What does “Quality Improvement Methods” refer to? Explain in detail. 

A procedure, process, or system which needs changing, or a new procedure, process or system to be introduced and a small cohort of associated stakeholders. Plan, do, study, act (PDSA) cycles to test changes to assess their impact, ensuring new ideas improve quality

• What is the Quality Management principle that the International standard for Quality Management adopts? Write a description of each.

1. ISO9001: Created in 2015; The requirements of this are: Scope, Normative References, Terms and Definitions, Context of the organization, Leadership, Planning, Support, Operation, Improvement. 
2. ISO14001: This is the one that specifies the requirements for an environmental management system.
3. ISO45001: This is the one that specifies the requirements for an occupational health and safety management system.
4. ISO27001: This is the one that specifies the requirements for an information security management system.

 

• What are the benefits of Quality Management? 
• Customer satisfaction: Client satisfaction needs to be our principal worry. 
• Customer recommendation: When our customers start to recommend our product or service, it is a signal that we did it amazingly. 
• Lower marketing cost: 
• Higher customer loyalty: